FAQ
Welcome to Alde Group’s FAQ Section. Here, we share our expertise in delivering exceptional ice cream bases and premium pastry ingredients, catering to your specific culinary needs. Dive into a wellspring of information and discover how our top-tier, first-hand raw materials can elevate your bakery, ice cream, and pastry creations. Your questions, our detailed answers – all aimed at enhancing your experience with Alde Group’s quality and commitment.
We offer a wide range of high-quality products for ice cream, pastry, bakery, and HoReCa sectors, including the full catalog of PREGEL ITALIA. Visit our product categories at aldegroup.com.mk for a detailed look.
We accept various payment methods including Cash on Delivery, Bank Transfer, and Credit Card payments both online and in-store.
Absolutely. We use state-of-the-art encryption and security measures to ensure your personal information and payment details are protected.
Yes, we provide free delivery across all territories of North Macedonia.
Delivery times may vary, but we strive to get your products to you as quickly as possible. Usually, it takes between 2-5 business days.
Yes, once your order is dispatched, you will receive a tracking number or delivery company number to monitor your delivery’s progress.
We accept returns within 2 days of purchase, provided the products are unopened and in their original condition.
To cancel or modify an order, please contact our customer service team immediately as orders are processed quickly.
Currently, we only deliver within North Macedonia.
No, there are no hidden fees. The price you see at checkout is the final price.
Our customer service team is available to assist you. You can contact us via email, phone, or our website’s chat feature.
Yes, we offer special pricing for bulk orders. Please contact us for more details.
Yes, we do provide samples. Please contact our sales team for more information.
To improve our website and services, we may use cookies and similar technologies to track user activities and collect analytics data. This information is processed in an aggregated and anonymized form, ensuring your privacy is maintained. You can manage your cookie preferences through our website’s privacy settings.
With your permission, we may use your data to send you updates about new products, special offers, and promotions. You have the option to opt-out of these communications at any time by updating your preferences or contacting us directly.
Absolutely. If you decide to delete your account, please contact our customer support team. We will assist you with the process, ensuring that all your personal data is removed from our system in compliance with data protection regulations.
While you can browse our products without an account, creating one is necessary for making a purchase. This helps in streamlining the checkout process, tracking your order history, and providing a personalized shopping experience.
Your privacy is of utmost importance to us. We adhere to strict data protection laws and use advanced security measures to safeguard your personal information. We only collect necessary data, and it’s never shared with third parties without your consent.
Subscribe to our newsletter and follow us on social media to stay updated on our latest products and promotions.
Yes, you are welcome to visit our store. Our address and opening hours are listed on our website.
We value our customers and are currently working on implementing a loyalty program. Stay tuned for updates.
Please report any damaged or incorrect items to our customer service team immediately for a prompt resolution.
Yes, we offer the option to schedule regular deliveries. Please contact us to set this up.
Our website provides detailed product descriptions and our customer service team is always ready to assist with personalized recommendations.
Yes, there is minimum order quantity for most products.
